Complaints

How to complain to us

We want to hear about it when something goes wrong. You can complain in any of these ways:

• Email: info@nextreality.ae
• Phone: +971 58 578 0441, Monday to Saturday, 9:00 to 18:00 Dubai time (closed Sunday)
• In writing: Next Reality Real Estate Brokers L.L.C, Office 505, 506 and 507, Al Zarouni Business Centre, Al Barsha First, Dubai, UAE

You can write to us in English or Arabic, or in any of the other languages our team speaks: Hindi, Gujarati, Tamil, Malayalam or Punjabi.

What to include

To help us look into your complaint quickly, please tell us:

• your name and how we can reach you;
• the property or project concerned, if any;
• what happened, with dates, and the names of anyone at Next Reality you dealt with;
• copies of any relevant messages or documents;
• what you would like us to do to put things right.

What happens next

We will acknowledge your complaint within 2 working days and send you a full response within 7 working days. If we need more time, for example to collect information from a developer, we will tell you why and when to expect our answer.

If you are not satisfied

If you are not satisfied with our response, you can take your complaint to the relevant Dubai authorities.

If your concern is a contractual dispute, for example with a developer, consider speaking to a lawyer licensed in the UAE.